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Frequently Asked Questions
About Us
Who is the Domain Renewal Group?
Is the Domain Renewal Group a government body?
What happens if I don't renew my Domain Name before it expires?
What methods of payment do you offer?
How much does it cost and how much did I pay before?
What happens if my domain name is not successfully transferred to you?
Is there a difference between who I registered with before and DRG?
How long does it take to register or transfer and renew a Domain Name?
What if I want to make changes to my Domain?
What is your refund policy?
Terms and Conditions
Disclaimer
Dispute Resolution Policy
Privacy Policy
Registration Policy
Registering a new name
What is the price for DNS Hosting Only of a domain name?
What if I change my mind, or spell a name wrong. Can I get my money back?
What does it mean when I look for a name and it is available but the software says I cannot purchase it because there is a duplicate entry?
How do I get more then 15 email addresses?
Transferring and Renewing a name
Where did I register my Domain Name before?
Does DRG supply a way to automatically renew my name at the end of the registration term?
Will you remind me the domain is going to expire before you automatically renew it?
I hit "Purchase" by mistake. Can I cancel the renewal and get my money back?
Transferring and renewing an expired name
My website went down, and when I looked at my domain name, the status says "Expired". What happened?
I looked in my account and tried to renew the name, but cannot find a way to do this. How do I get the name renewed?
Why can't I just register the name from within my account, why do you have to renew it for me?
Is there a charge to renew expired names?
Can I just wait and register the name later?
There is a name that has expired with a different registrar. I want to buy it. However, when I try to register it, I get an error that says it is not available. Can you help me get it?
Web Certificates
What is a Digital (Web) Certificate?
Why do I need A Web Certificate?
How can I obtain a Web Certificate?
How much does a Web Certificate cost?
How long is a Web Certificate valid?
How long does it take to get a Web Certificate?
How many Web Certificates will I need?
How do your Web Certificates compare to other certificates on the market?
Name Servers
Can I use other name servers besides those supplied by DRG?
When I try to change my name servers, there is an error, why is this?
How do I get to the page to modify or alter my domain information?
How can I look at the actual zone file for my domain name if I use DRG's domain name server (DNS) services?
Can I have my nameservers registered?
Terminology
What are the terms for the parts of a domain name? (ie. www.yourname.com)
What is the meaning of the term "URL REDIRECT"?
What is the meaning of the term "URL FRAME"?
I know what web hosting is, but what does "host a name" mean?
How do I obtain my EPP Key?
Parking Page
What is “parking”, and can I “park” my domain name with you?
Are the terms "parking", "under construction", and "welcome" page the same thing?
How do I park my domain?
How do I set up my DNS records for parking at DRG?
Web Hosting
I need help with my hosting. Can you help?
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